Welcome to Icon-Fix Support. To help us resolve your technical issues as quickly as possible, please follow these steps when submitting a ticket:

1. Choose Your Preferred Method

• Via Email: Simply send your request to support@icon-fix.online.

• Via Support Portal: Log in to our portal at
  https://desk.zoho.com/portal/iconfix
  and click on "Submit a Ticket".

2. Writing a Clear Subject Line

• Use a brief, descriptive title (e.g., "Blue Screen Error on Laptop" or "Cannot Access Company Email").

• Avoid vague titles like "Help" or "Problem".

3. Providing Details in the Description

• What happened? Describe the issue and any error messages you received.

• When did it start? Mention if the problem occurred after a specific update or change.

• Attach Screenshots: If possible, attach a photo or screenshot of the error to speed up the diagnosis.

4. Tracking Your Request

• Once submitted, you will receive an automated confirmation email with your Ticket Number.

• You can reply to that email at any time to provide more updates or check the status.

Thank you for choosing Icon-Fix! Your Partner in Scalable IT Infrastructure.